Our Mutual Respect Policy

At Hygeia House Cleaning, we believe great service begins with clear communication, reliability, and mutual respect. These simple guidelines help us maintain a positive, professional relationship with every client.

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Payment

Payment is expected within 72 hours of receiving your invoice. A one-time $25 late fee will apply to invoices remaining unpaid after seven days.

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Scheduling & Cancellations

We strive to arrive at your scheduled time, allowing a 30-minute window for unexpected delays. If we're running later than expected, we'll keep you informed.

We kindly request at least 24 hours' notice for cancellations or rescheduling. We understand that emergencies happen and will always do our best to accommodate unexpected circumstances.

 

Health & Safety

​If anyone in your household is unwell, please let us know before your scheduled cleaning. We extend the same consideration when our team members are sick.

For health and safety reasons, we do not handle hazardous materials, mold remediation, pet waste, or extreme clutter.

 

Preparing for Your Clean

Please ensure we have access to the areas requiring cleaning. A little tidying beforehand allows us to dedicate more time to the details that matter.

We also ask that fragile, valuable, or irreplaceable belongings be safely put away.

 

Pets & Household Members

We welcome pets! Please let us know if your animals require special consideration during our visit.

To help us work safely and efficiently, we appreciate having the cleaning areas available without unnecessary interruptions.

 

Privacy & Confidentiality

Your home is your personal sanctuary. We respect your privacy and treat your belongings and personal information with care and discretion.

Photographs of your home will never be shared without your permission.

 

Insurance & Property Care

Hygeia House Cleaning is insured for your peace of mind. We treat every home and its belongings with the utmost care and respect.

In the unlikely event that something is accidentally damaged during a cleaning, we will notify you promptly and work with you toward a fair and appropriate resolution.

 

Our Commitment to You

We take pride in our work and want you to be happy with the results. If something doesn't meet your expectations, please contact us within 24 hours so we have an opportunity to make it right.